This is our privacy notice and it explains how we collect, use, share and protect your personal data. We are responsible for the collection and proper management of any personal information you submit. We will keep your personal details secure and use the information you provide consistently with applicable privacy and data protection laws and the terms of this privacy notice.
What information do we collect? If you choose to make a booking through us or make queries about a potential booking we will collect details that you provide in relation to that booking or query. Information held is likely to include your name, contact details, payment details, date of birth, information about people travelling with you, information about your booking and any additional information we may need to help meet your specific requirements.
We also collect website usage information using cookies. A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
We are committed to ensuring your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and material procedures to safeguard and secure the information we collect.
Our office is open to the public but is secured once office hours are completed. We have a clean desk policy so no details are kept in sight of any visitors.
How we use your information
The information you provide may be used in a number of ways, for example:
- to enable us to complete your booking – if you are booking a holiday
- for statistical purposes when we evaluate our range of services
- to tell you about other products and services we think may be of interest to you, please see below
- to manage customer service queries
- to help us to provide details or information you may have requested.
We will always process your personal information on lawful grounds and in particular on the grounds set out below.
Performance of a contract
If you make a booking we will use the details that you give to provide that booking to you. This information is likely to include your name, contact details, payment details, information about people travelling with you, information about your booking and any additional information we may need to help meet your specific requirements. If you do not provide us with the information set out in this paragraph, then we may not be able to provide the booking.
Legitimate interest and positive consent
We may use your name and contact details to tell you about our own products and services which we think may be of interest to you. You can ask us to stop doing so at any time. We may use some of your personal information for statistical purposes when we evaluate our range of services, that is through Google Analytics and/or Facebook socio-demographic information.
This socio-demographic information is not used for any other purpose nor shared with any other party. No information about other individuals identified from these networks is shared with us at any time. The above are done on the basis that they are in the legitimate interest of our company. You can update your details at any time by updating your user preferences or by contacting us below.
We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of or deleted in a secure manner.
You have the right to ask us at any time;
- to confirm whether we hold any of your personal data
- to send you a copy of any personal data that we hold about you
- to correct any inaccuracies in your personal data and to add relevant details where the personal data we hold is incomplete
- to delete – to the extent possible any of your personal data, where we are required by law to do so
- to stop processing your personal data, where we are required by law to do so
- to let you have a portable copy of the personal data we hold about you, where we are required by law to do so
- to stop processing any of your personal data that we process on the basis of our legitimate interests
- to stop sending you marketing material.
We do not use your personal data for the purpose of profiling. Where we process your personal data on the basis that you have given us your consent to do so then you may contact us at any time to withdraw your consent. If you wish to exercise any of these rights, or wish to object to our use of your personal information, please write to us at the address given below…
Telephone: 01765 658232
Data Protection Co-ordinator
Little Seed Field
Our websites may contain links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy policies. We keep our privacy notice under regular review and we will place any updates on our webpage.
If you are dissatisfied with our handling of any complaint regarding use of data, you also have the right to raise concerns with The UK information commissioner – https://ico.org.uk.